![]() And, as I said, I shall be asking for my money back on the grounds that the compatibility statement for Ennote X8, quoted in my earlier post, was seriously misleading. I agree with you that unless this mess is fixed soon, things are looking very bad. He was unable to propose any further options, and said he would try to reproduce the problem and call me back. ![]() I told him that I had tried all this before, with exactly the same results. Endnote appeared in the Tools menu, but when I followed his instructions to select one of its options Word immediately crashed. He asked me to open the Templates and Add-ins option under the Tools menu, and check all the options in the window. He asked me to check whether Endnote was showing under Tools I told him that it was not. Once the process was complete, he asked me to start Word for Mac 2011, which I did. He asked me to start Endnote X8, and run the customiser, with Word for Mac 2011 off, which I did. Just to note that your representative called me an hour or so ago. Here is the lastest message I sent to them, sent about 90 minutes ago: In parallel to this board, I have raised a case with technical support directly. Things are looking bad to those of us who (like you and me) have a long-term commitment to Endnote. So my advice: at this point, while I’m using Word 16.10 just fine, EndNote itself has significant issues and I can’t recommend it to anyone since it’s unclear that TR will ever make it work the way it should. In the old days, the folks at Thompson I dealt with as a beta tester were old fashioned and a bit stodgy (I mean, if you didn’t find a bug, you didn’t get a free beta that sort of nonsense). They were very slow to respond to new versions of Office, macOS, etc, and after awhile that becomes something I’d rather not have to deal with anymore. Were I not wedded to EndNote with a library compiled over many years that I don’t want to mess up, I’d ditch it in a heartbeat. But I’m an Appleseed tester as well, and that’s never been seen outside of EndNote 8 to the best of my knowledge. ![]() The EndNote app itself slows down massively and tech support has never provided any solution-they just attribute it to a PDF rendering issue with Apple. It’s not just with Word (and yeah, MS has some blame there probably). But I’ve been a long-time EndNote user (since version 3 or 4 I think) and previous beta tester, and I can’t think of any version in the past that was as unusable as the current version. I live just outside Philly, and it’s 2 PM here, so not sure when you’re going to hear. I shall then ask you to refund the more than £100 I have just spent on Endnote X8, in reliance on the compatibility statement I cite in my first post, and with a very heavy heart, begin to consider other options such as Zotero. Had there been an answer, I suspect that some member of the community would have told me by now.Ĭlarivate is based in Philadelphia, so I suppose one should give them time to reply before giving up altogether.īTW Clarivate: if the answer to the question in my header is “There is no combination of OS X, Endnote, and Word that just works without problems” (apart from going back several years to what I used to use), then please just say so. I’m coming to the end of a working day here in Europe.Īnd my very, very simple question has attracted no replies - from which I conclude that (scarily) there may in fact be no reasonably up-to-date combination of OS X, Endnote, and Word known to the community that just works without problems - which is surely what paying customers have a right to expect. SO - if I upgrade to Office for Mac 2016, will things work then? Given the price of this software, I am hoping for a clear and simple answer that will not require me to tinker endlessly to do things that software at this price should do automatically. ![]() So I thought I should be OK … I paid over £100 to upgrade to Endnote X 8.2. Microsoft Word for Macintosh: 2011, 2016 (version 15.21.1 or later, including version 16.x).CD-ROM drive required for installation of shipped version (not required for installation of download version).Macintosh compatibility and system requirements In the hope that it would solve the problem, I looked at the full compatibility page for Endnote X8. There I saw: no CWYW in Word, insert citation from Endnote told me there was no open document to insert into, and no Endnote section in the Tools Menu, and so on. But they no longer worked TOGETHER - i.e. Word 2011 continued to work, and Endnote 7.7.1 continued to work. ![]() Then I bought a new MacBook Pro 2018 running OS X 10.13.3 High Sierra. Up to a week or so ago, I was running Endnote X7.7.1 and Word 2011 for Mac on a 2011 MacBook Pro under OSX 10.10 Yosemite. ![]()
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